FAQ
Frequently Asked Questions (FAQ)
TrueVision Clothing Co.
Welcome to our FAQ page! Below you'll find answers to common questions about our products, orders, shipping, and more. If you still need help, feel free to contact us directly.
📦 Orders & Shipping
Q: How long does shipping take?
A: Standard shipping typically takes 3–9 business days within the U.S. For international orders, please allow 7–21 business days depending on your location.
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
Q: Can I track my order?
A: Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number and link.
Q: I entered the wrong shipping address—can I change it?
A: If your order hasn’t shipped yet, contact us ASAP at truevisionclothingstoreco@gmail.com, and we’ll do our best to update it before it goes out.
👕 Products & Sizing
Q: Are your clothes true to size?
A: Yes, most of our items are true to size unless otherwise stated in the product description. For oversized or fitted styles, please refer to the notes on the product page.
Q: How do I care for my clothing?
A: To extend the life of your clothing, we recommend washing inside out with cold water and hanging to dry. Always refer to the care label on the garment for best results.
💳 Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and more.
Q: Can I use more than one discount code?
A: Only one discount code can be used per order unless otherwise specified.
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available here and can be used for any product on our store.
🔁 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused, unwashed items in original condition. Final sale items are non-returnable.
Q: How do I start a return or exchange?
A: Visit our Returns & Exchanges Portal to start the process. You’ll need your order number and email address.
Q: Do I have to pay for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
❓ Still Have Questions?
We’re here to help! Reach out via:
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📱 Instagram: @truevisionclothingco
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🛒 Live chat: Available during business hours on our website